The Rising Trend of Using Twitter for Customer Service It’s a common practise for consumers to turn to social media channels like Facebook, Twitter and Instagram for customer support. Many businesses have recognised the benefits of responding to customer reviews, queries and commons on social media. You might have noticed the rise of customers taking to Twitter to share their experiences, both good and bad. But why is Twitter the best customer service channel? It’s

The Benefits of Social Media for Small Businesses In this article, we'll be looking at the value of social media for small businesses. Small businesses can have a lot on their plate. Often, it’s their social media marketing that falls of the to-do list when they’re short on resources or time. Whilst social media marketing is time consuming … small businesses cannot afford to miss opportunities to reach and engage their target market. Not only