21 Feb 2018

8 Tips to Encourage Online Reviews

By Michael Goldman

How to Get Your Customers to Share Their Opinion Annoyingly, most customers don’t leave feedback after using your services or buying a product. I previously touched on the importance of reviews, in my post, “7 Benefits of Online Reviews”. Since they’re so important, it’s crucial you find ways of encouraging your customers to share their experiences, without coming across irritatingly desperate. 8 Quick Tips to Encourage Online Reviews 1. Ask! It might seem obvious, but

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19 Feb 2018

7 Benefits of Online Reviews

By Michael Goldman

Why Your Business Should Take Online Reviews Seriously We’re in a review-based culture. We often find ourselves trusting our friend’s and family’s opinion of a restaurant over their star rating. No matter how good a restaurant appears to be by it’s website and appearance, if someone shares a negative experience with me it’s very unlikely I’d go. But it isn’t just restaurants and hospitality services where online reviews can be a make or break, practically

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networking event follow up tips
27 Mar 2015

7 Step Plan for Following Up On Networking Events

By Michael Goldman

Simple 7 step plan for following up on networking events 1. Add to a CRM System A CRM (Customer Relationship Management) system is a strategy for managing all your company’s relationships and interactions with your customers and potential customers. It enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. It allows you to keep track of key information, details of conversations, meetings, action

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