Everybody loves a compliment. Whether it’s a positive comment about the outfit you’re wearing, or perhaps some unexpected praise after cooking a meal, we all love to feel that what we do both as individuals and as organisations is recognised. Criticism, on the other hand, is not so popular. Criticism is seen as intrinsically negative – the sort of thing which is not always offered in good humour and can often be taken as an

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You may think you already know why customer feedback is beneficial (and crucial) to the success of your business. But do you know how to harness it in the best way possible - and what's more, do you understand how to optimise feedback in order to take your business to the next level? Why should I be engaging with customers via feedback? When you implement a Feedback System of any kind, you’re in good company.

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The impact of Mobilegeddon

Mobilegeddon is here! Google released the mobile friendly update today April 21st. Here is what you need to know. The Google Mobile Friendly Update launches today, referred to by many in the SEO industry as “Mobilegeddon”. Google announced back in February their intention to release a new algorithm designed to reward mobile-friendly web pages back in February. It’s unprecedented for Google to pre-announce a big algorithmic change like this, but did so in order to

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