21 Feb 2018

8 Tips to Encourage Online Reviews

By Michael Goldman

How to Get Your Customers to Share Their Opinion Annoyingly, most customers don’t leave feedback after using your services or buying a product. I previously touched on the importance of reviews, in my post, “7 Benefits of Online Reviews”. Since they’re so important, it’s crucial you find ways of encouraging your customers to share their experiences, without coming across irritatingly desperate. 8 Quick Tips to Encourage Online Reviews 1. Ask! It might seem obvious, but

Read more 0
21 Feb 2018

How to Respond to Negative Reviews Online

By Michael Goldman

Why Your Business Should Respond to Negative Reviews Before using a service or buying a product from a business, most people will have a scan of their reviews to see how previous customers found their experience. Needless to say, online reviews can determine whether a consumer opts for your company or that of a competitor. Online reviews are out there for the world to see, if a consumer posts a negative comment, potentially millions will

Read more 0
19 Feb 2018

7 Benefits of Online Reviews

By Michael Goldman

Why Your Business Should Take Online Reviews Seriously We’re in a review-based culture. We often find ourselves trusting our friend’s and family’s opinion of a restaurant over their star rating. No matter how good a restaurant appears to be by it’s website and appearance, if someone shares a negative experience with me it’s very unlikely I’d go. But it isn’t just restaurants and hospitality services where online reviews can be a make or break, practically

Read more 2