Online Feedback Systems
Why Every Business Needs Online Feedback
We live in a feedback culture and reviews can make or break a business. We all care about what past customers think, feedback systems give potential visitors the insights they want.
The facts:
• 85% of consumers conduct online research before making a purchase
• 89% of customers trust online reviews as much as personal recommendations
• 90% of consumers say their buying decision was influenced by online reviews
• 21% of customers change their mind about a purchase after reading 2 bad reviews
• 37% of customers change their mind about a purchase after reading 3 bad reviews
The Process
By having an online feedback system, we help our clients create and maintain a 5 star reputation online to show the world how fantastic they are.
The process:
- We train your staff on the importance of feedback
- We create a branded online feedback page
- We develop a strategy to obtain feedback online
- We monitor all feedback daily & report on a monthly basis
- We feed the positive feedback to other review sites, web directories & social media
In a perfect world nobody would make any mistakes, however as we all appreciate mistakes do sometimes happen and especially in business.
The Benefits
- Existing customers know that you care & that you value their opinions
- Simplify the process for asking / obtaining regular customer feedback
- Quickly identify any negative feedback, identify the problem, respond & rectify situation
- Maximize the impact of positive feedback (integrating with Google, web directories and social media)
- Gain increased visibility, exposure & credibility on Google, Trip Advisor & Yelp with star rating
- Ability to achieve 1st page of Google results (within map section)
- Continuously grow their email marketing list
In a perfect world nobody would make any mistakes, however as we all appreciate mistakes do sometimes happen and especially in business.
What’s crucial to the long term success of a business? That when mistakes …
- They are aware that something has gone wrong
- They have an opportunity to correct it
- They learn from it and stop it from happening again
