Online Feedback Systems

Online Feedback Systems

Build Your Online Reputation | Monitor Your Feedback

Why Every Business Needs Online Feedback


We live in a feedback culture and reviews can make or break a business. We all care about what past customers think, feedback systems give potential visitors the insights they want.

The facts:

• 85% of consumers conduct online research before making a purchase
• 89% of customers trust online reviews as much as personal recommendations
• 90% of consumers say their buying decision was influenced by online reviews
• 21% of customers change their mind about a purchase after reading 2 bad reviews
• 37% of customers change their mind about a purchase after reading 3 bad reviews

The Process


By having an online feedback system, we help our clients create and maintain a 5 star reputation online to show the world how fantastic they are.

The process:

  • We train your staff on the importance of feedback
  • We create a branded online feedback page
  • We develop a strategy to obtain feedback online
  • We monitor all feedback daily & report on a monthly basis
  • We feed the positive feedback to other review sites, web directories & social media

In a perfect world nobody would make any mistakes, however as we all appreciate mistakes do sometimes happen and especially in business.

The Benefits


  1. Existing customers know that you care & that you value their opinions
  2. Simplify the process for asking / obtaining regular customer feedback
  3. Quickly identify any negative feedback, identify the problem, respond & rectify situation
  4. Maximize the impact of positive feedback (integrating with Google, web directories and social media)
  5. Gain increased visibility, exposure & credibility on Google, Trip Advisor & Yelp with star rating
  6. Ability to achieve 1st page of Google results (within map section)
  7. Continuously grow their email marketing list

In a perfect world nobody would make any mistakes, however as we all appreciate mistakes do sometimes happen and especially in business.

What’s crucial to the long term success of a business? That when mistakes …

  • They are aware that something has gone wrong
  • They have an opportunity to correct it
  • They learn from it and stop it from happening again